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Banking with NatWest

Manage your mortgage with the app

Our App is available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.

1. Before you download the app, check you have everything you'll need...

Next

2. Download the app

Need help downloading the NatWest app? Just follow the two simple steps below. 

  1. On your mobile or tablet, open the camera and point your device at the QR code
  2. A link will pop up, tap this, and you’ll be taken straight to download the app

Available on selected devices.

 

3. Register for the app

Follow the instructions below to register for the app.

  1. 01

    Open the NatWest app, tap 'I already have an account'. Read the next screen and select 'next'

  2. 02

    Read and when ready accept the Mobile Banking Terms

  3. 03

    Enter the characters from your Online Banking PIN and Password. 

  4. 04

    We will then confirm your mobile phone number. In most cases this will happen automatically or by simply entering the activation code that we text to you.

  5. 05

    Finally, set up a passcode and select your login preference then complete the customise your app screens. You can now begin using the NatWest app. 

4. Go to Manage my Mortgage

Now you are logged in, to access our mortgage services just select your mortgage account and then click 'Manage my Mortgage'.

You're all done! Let's take a look!

Your mortgage summary page will show you details such as:

Your mortgage balance

Your monthly repayment

Your last valuation

Tell you whether you are currently eligible to switch your deal

 

Managing your mortgage

Here are some of the features of 'Manage my Mortgage' that, once set up with the app, you can access without the need for one-time passcodes.

not needed

Check your balance

Make a lump sum overpayment

Change your payment date

Change your payment bank account

Information Message

not needed

Switch to a new rate

Set up a regular overpayment

Request permission to let your property

Request a certificate of interest

Information Message

Your home may repossessed if you do not keep up repayments on your mortgage.

Features of the app

Once logged in, tap the profile icon to view some of the additional features of the banking app.

Login using Face or Fingerprint

No more searching for account details and waiting for one time passcodes.

You can login securely to your app using fingerprint or facial ID. Available on selected devices.

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Know your credit score

You can now check your credit score quickly and easily from our app. Available once opted in through the app.

Credit score available once opted in through the app, to customers aged 18+, with a UK address and is provided by TransUnion

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Banking your way

Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. 

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We are here to help

Once you have registered we have lots of support to help you make the most of the app.