Accessibility

Making banking with us easier for everyone

Banking my Way Open in new window

Making banking more accessible Open in new window

Accessible banking

Banking My Way

01

Log in to Online Banking and select 'Your details'.
02

Go to 'Banking My Way' and select ‘Find out more about Banking My Way' from the list.
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Create a new Banking My Way record by choosing ‘Manage my personal settings’ and entering your requirements when prompted.

If you need help, you can start a chat or give us a call.

Making it easier for you to bank with us

However you choose to bank with us, we're committed to making it easier

Our branches OpenClose

We're improving access in branches for our customers

We're making our branches easier for everyone to access, wherever possible. Our steps have handrails, and we now have low-level writing shelves for wheelchair users.

More mobility information Close

Most of our branches have:

A permanent or temporary ramp or level access.
Automatic, bi-folding or power assisted doors.
Interview rooms at ground level with access suitable for wheelchair users.

Extra support for customers with visual or hearing impairments

We're working on ways to improve our customers' experiences in branches. These include adjusting our lighting levels and providing hearing loops at counters.

More about the changes we're making to our branches Close

Our branch changes:

As well as providing hearing induction loops at our counters, we also have portable loops to use in interview rooms. If you need an RNID interpreter to be present when you visit, we can arrange that for you, free of charge. Just give us a few days' notice.

To support our partially sighted customers, we're incorporating colour contrasting designs into our signage and branch layouts.

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Cash machines adapted for wheelchair users

Our new cash machines are being installed at heights suitable for wheelchair access, wherever possible. Need a PIN number in Braille? We'll provide it free of charge.

Keyboards for customers with visual impairments

Our new cash machines have features to help our visually impaired customers, including audible tone prompts that are activated when you press a key.

More about our cash machine keyboards Close

The keyboards on our new cash machines have the following features:

Raised dot on the number 5.

Coloured keys for 'entry' and 'error'.

A depression in the middle of the keys making the keys easier to press.

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We're making it easier for all our customers to correspond with us

We can provide account statements, brochures, and your general correspondence with us, in Braille, large print or on audiotape.

Support for customers that need help communicating by phone

Relay UK Service (previously Next Generation Text Service) supports people with hearing and speech difficulties communicate over the phone. The service is free to use. Normal call charges apply.

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We're committed to making our website more accessible

Our webpages have been designed and tested in line with the latest version of the Web Content Accessibility Guidelines (WCAG) at Level AA. We support the Web Accessibility Initiative (WAI) and our product directory has been designed to meet the WAI recommendations.

About our browser compatibility Close

Browser compatibility

The pages on this site have been tested on PCs with Microsoft® Windows 2000/XP or Windows 7, on these browsers:

Microsoft® Internet Explorer version 7, 8 and 9.

FireFox 5.0 and higher.

Google Chrome.

Tech that improves our customers' experiences online

Mobile or tablet users can select the accessibility options in iOS and Android when viewing this site. If you have a desktop, all major screen reader software should work. We also use keyboard shortcuts.

How to use keyboard shortcuts Close

Keyboard shortcuts

If you use Microsoft Internet Explorer: Press 'Alt' and the access key letter, then press enter.

If you use Google Chrome: Press 'Alt' and the access key letter at the same time.

Click access key 'H' to load the home page

Click access key 'N' to skip to the main navigation of a page