Manage your mortgage online

View your current balance

When logged in, you can check your outstanding balance, and review your mortgage sub accounts.

Log in to Manage your Mortgage online to view your current balance and sub account information.

Paperless statements and correspondence 

You can switch to paperless and receive your Mortgage Annual Statements and other mail online by clicking on the ‘Paperless settings’ option in the main menu within Online Banking. From here you can choose to switch your mortgage to receive statements and other mail online rather than by post. You can choose to switch back to paper at any time. If you have a joint mortgage, both account holders need to have opted in for the account to become paperless. 

To view your documents online click on the ‘Mailbox’ option in the main menu within Online Banking or the Mobile App.

If you switch to paperless mail we’ll automatically send you an email notification to let you know when you have a new item of mail to view

Set up a regular overpayment

You can overpay by up to 20% every year. Setting up a regular overpayment could help you pay off your mortgage faster, potentially saving you money on interest payments.

You can set up an overpayment by logging in to  Manage your Mortgage online.

Change or cancel a regular overpayment

You can also change or cancel a regular overpayment by logging in to Manage your Mortgage.

Make a one-off overpayment

Making a one-off overpayment could help reduce your monthly mortgage repayments. That could free up extra funds for something a little more ... exciting.

You can make a one-off overpayment by logging in to Manage your Mortgage.

If you’re coming to the end of your fixed or tracker rate period or are on Standard Variable Rate, why not take a look at the new deals you are eligible for.

Simply log in to Manage your Mortgage to get a personalised quote. Once you’re ready and confident to choose a new deal, you can switch online in less than ten minutes.

A mortgage Certificate of Interest sets out exactly how much interest you have paid on your mortgage in the previous tax year. This can be useful if you are filling in a tax return or preparing your annual accounts.

If you would like to request a certificate of interest save time by logging in to Manage your Mortgage online. 

If you’re planning to rent out your residential property, you'll need to request permission to do so with your current mortgage.

You can request permission online using Manage your Mortgage. 

A mortgage Redemption Statement sets out exactly how much you need to pay off all or part of your mortgage, on a specific date.

If you would like to request a Redemption Statement or close all or part of your mortgage, simply log in to Manage your Mortgage online. 

Change your payment date

You can change your payment date to a day that better suits you. Simply log on to Manage your Mortgage online.

Change your payment bank account

If you need to update your bank account details, you can do so by logging in to Manage your Mortgage online.

We're improving the information we provide about your property within Manage your Mortgage to now include its energy efficiency. The EPC rating will be displayed where we hold that information on our records.

This rating is taken from the National EPC Register which is updated every three months. For properties in Scotland, visit the Scottish Energy Performance Certificate Register. 

You can check the EPC register to see if your property has one, and if not, it provides information on how to get a new one and the cost. Your home's EPC report could help you to waste less energy and save money on your energy bills. If you decide to arrange an EPC, once completed you don't need to send this to us or tell us about it. Remember, the national register updates every three months, so it'll automatically update our records in due course.

The rating represents your property's energy efficiency using a scale from 1 - 100, split into seven bands, each with a letter.

• 'A' is at the top of the scale with a score of between 92 - 100, meaning it is very efficient, with lower running costs.
• 'G' is at the bottom of the scale, with a score of between 1 - 20, meaning it's not as energy efficient, with higher running costs.

To learn more visit our Guide to Energy Performance Certificates.