You may need a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you may require your mobile app.
We require at least 3 working days notice to amend your standing order online. For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Online Banking is by close of business on Tuesday.
If you need to amend the reference number you may need to delete the current mandate and set up a new one.
If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.
To amend a standing order on Online Banking:
- Log in to Online Banking at onlinebanking.natwest.com (opens in a new window)
- Select 'Payments & transfers' from the main menu
- From the 'Standing orders' section, select 'Manage standing orders'
- From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
- If required amend the payee details and then select 'Next'
- If required amend the payment details and then select 'Next'
- Confirm the details are correct and select 'Amend standing order' to complete your request.
- If required, authorise the changes using your card-reader or mobile app.
- Select the 'Confirm' button to complete the authorisation.
Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.
You may need your card-reader to set up a new Standing Order.
