Real time, context-driven communications

25 Jul 2024 . 2 min read

Agile Markets is our online single-dealer trading platform. It offers a streamlined way to navigate currency markets, execute trades, view live streaming prices, and perform full administration and post-trade reporting.

In July 2023 we announced the launch of Agile Markets Connect, our fully integrated chat tool powered by Symphony. Since the launch, adoption has skyrocketed, and the service is now available to all customers.

The integration has enabled customers to connect directly, and start conversations with our sales, support, and operations teams. Private chat rooms can be set up to collectively share information, discuss trades and resolve any potential issues – saving time and potentially avoiding the risk of error.

‘Since the implementation of Agile Markets Connect, I’ve found it brilliant. We can liaise directly with Sales, who have been super responsive to our needs - thank you! We are really happy with the tool. It’s also been really helpful for connecting with the Back Office staff’. Large Payment Service Provider, based in London.

Theo Sirota, Product Manager of Cross Product Sales at NatWest explains: “Our Operations teams exchange around 300-400 emails per day with our customers. Agile Markets Connect means our teams can liaise with customers in real-time. It’s been a real game changer for everyone. It’s now a very slick process. We always know where to find each other, when messages are read, and any discrepancies can be resolved in real-time, with clear audit.”

Symphony CEO, Brad Levy, said: “We are proud to partner with Natwest as they increase productivity and deliver a modern experience to their Agile Markets clients through Symphony’s embedded collaboration platform. Real-time secure and compliant communication is critical in global finance.”

See our video for more features in development.

For more information, please contact us.

Rates, currencies and certain financing products are provided by NatWest Markets Plc and its subsidiaries. For more information please visit our ring-fencing page.

Some Agile Markets services are for sophisticated investors only.

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This article has been prepared for information purposes only, does not constitute an analysis of all potentially material issues and is subject to change at any time without prior notice. NatWest Markets does not undertake to update you of such changes. It is indicative only and is not binding. Other than as indicated, this article has been prepared on the basis of publicly available information believed to be reliable but no representation, warranty, undertaking or assurance of any kind, express or implied, is made as to the adequacy, accuracy, completeness or reasonableness of the information contained in this article, nor does NatWest Markets accept any obligation to any recipient to update or correct any information contained herein. Views expressed herein are not intended to be and should not be viewed as advice or as a personal recommendation. The views expressed herein may not be objective or independent of the interests of the authors or other NatWest Markets trading desks, who may be active participants in the markets, investments or strategies referred to in this article. NatWest Markets will not act and has not acted as your legal, tax, regulatory, accounting or investment adviser; nor does NatWest Markets owe any fiduciary duties to you in connection with this, and/or any related transaction and no reliance may be placed on NatWest Markets for investment advice or recommendations of any sort. You should make your own independent evaluation of the relevance and adequacy of the information contained in this article and any issues that are of concern to you.

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NatWest Markets Plc. Incorporated and registered in Scotland No. 90312 with limited liability. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. NatWest Markets N.V. is incorporated with limited liability in The Netherlands, authorised and supervised by De Nederlandsche Bank, the European Central Bank and the Autoriteit Financiële Markten. It has its seat at Amsterdam, The Netherlands, and is registered in the Commercial Register under number 33002587. Registered Office: Claude Debussylaan 94, Amsterdam, The Netherlands. NatWest Markets Plc is, in certain jurisdictions, an authorised agent of NatWest Markets N.V. and NatWest Markets N.V. is, in certain jurisdictions, an authorised agent of NatWest Markets Plc. NatWest Markets Securities Japan Limited [Kanto Financial Bureau (Kin-sho) No. 202] is authorised and regulated by the Japan Financial Services Agency. Securities business in the United States is conducted through NatWest Markets Securities Inc., a FINRA registered broker-dealer (http://www.finra.org), a SIPC member (www.sipc.org) and a wholly owned indirect subsidiary of NatWest Markets Plc.

Real time, context-driven communications

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