Frequently Asked Questions

Share link and QR code uses Faster Payments for single immediate payments. Once actioned, the majority of transactions are completed within a second, however please allow for up to 2 hours.

In a small number of cases, the payer’s Bank may hold a payment internally prior to release (e.g. for fraud checks).  In this scenario Share link/QR Code will return a "Payment Processing” status to you and continue to poll the Bank for updates for up to 3 days, after which point the payment status will be marked as failed.

QR code is designed to request a payment from someone face to face. We would encourage you to request a payment via Share Link should you want to send a request via a messaging application.

If you have any concerns please contact your Bank. For suspicious text messages, these should be forwarded to 88355*

* This is not a premium rate number, standard network rates apply, please contact your network provider for more information on charges.

If you are a Business Banking customer you may be charged for receiving the payment, in line with your Business Account Tariff.

Business customers can send a Payit request to anyone they want to collect payment from, providing they have an eligible account with a participating UK bank and use mobile or online banking.

You should ensure that you only request payments where they are due and consider whether Payit is the right option for your customer.

To update an expired QR to your wallet:

1. Delete the expired QR code in your Apple/Google Wallet
2. In your Natwest app select ‘Payments’ at the bottom of the screen 
3. Tap ‘Request Money’ then ‘Get paid by someone nearby – Show a QR code’
4. Select 'Add to Apple/Google Wallet' which displays under your QR code. You can then view the QR by visiting the Wallet app on your mobile device

Split Bill is a functionality in the NatWest, Royal Bank and Ulster Bank NI Mobile App, available to NW and RBS Business Current Account and Foundation Account holders and UBNI Business Current Account holders only.  It allows the user to split a debit transaction (pending or processed) between up to 9 people, generating payment request links for the payers, providing they have an eligible account with a participating UK bank and use mobile or online banking.

Transactions can be split between up to 9 people, with a max transaction value of £10,000 per person, i.e.. max £100,000 transaction. The transaction amount must be > £0.01 for the Split Bill function to work. You can split a maximum of 10 transaction in a 24 hour period.

The following steps show you how to use this feature:

1.       Click on a transaction (processed or pending)

2.       Select Split Bill

3.       Enter number of people for the split

4.       Select the person who you want to split the bill with. i.e. ‘John’

5.       Option to edit the value of transaction split if not equal between payers

6.       Generate separate payment request links for each payer

7.       Choose Share link and follow the instructions to share link through social channels

Each transaction can be split with up to 9 people, you can request up to £10,000 from each individual. This gives a maximum transaction value of £100,000.

Split Bill is provided by Payit^TM, a NatWest-owned online payment solution. It uses the UK's Open Banking infrastructure to securely connect to your Bank's online or mobile banking, allowing you to log in using your existing credentials.

Payit does not see your login credentials, nor does it store or share any of your personal bank account information. More details on Open Banking.

The transactions will be visible in the Payments section of the app. Click on your Current or Foundation Account you made the request from, then choose ‘Payments’, now select ‘Request Money’ and in this screen you will be able to select ‘View recent payment requests’.

The Active status means that the secure, single-use request to pay link generated has either not been sent or accessed by the payer yet.

Depending on your preference, you will be able to resend the secure, single-use request to pay link. 

The In-progress status means that the payer has initiated the payment by opening the secure, single-use request to pay link and is in the process of making the payment.

The Pending status means that the payer has completed their payment and is waiting for their Bank to process the payment.

The Complete status means that the Payer’s bank has completed the money transfer and payment should now appear in your account.

Split Bill payment link requests use Faster Payments for single immediate payments. The majority of transactions are completed within 3.5 seconds, however please allow for up to 2 hours.