Post Office Services

What you need

Cash to be deposited and a barcoded paying-in slip or your debit card and PIN.

Transaction Limit

Coin deposits must not exceed £250.

Regular deposits of £20,000+ per week are by arrangement only. Please contact us or speak to your Relationship Manager to arrange.

Transaction timescales

Cash paid through the Post Office will be added to a NatWest account when we receive it from the Post Office, which is usually within two business days.

Please note that sometimes it might take longer to reach us.

Cash deposited using your debit card and PIN will show in your account immediately. 

Mixed pay-ins

At Post Office counters, cash and cheques must be paid-in under separate credit slips and will be charged separately as per the Manual payments and Cash payments sections on the Business Account Charges leaflet.

Post Office cut off times

‘Paying-in services’ transaction timescales are subject to Post Office cut off times. This is the point of time in which the banking transactions are collected from the Post Office.

What you need

Cheque to be paid in and paying in slip.

NatWest Post Office cheque deposit envelope (available only from the Post Office).

A paying-in slip is required for every NatWest branded Post Office cheque deposit envelope used.

Service charges may apply for each paying-in slip used.

Transaction Limit

A paying-in slip is required for every NatWest branded Post Office cheque deposit envelope used.

Service charges may apply for each paying-in slip used.

Transaction timescales

Cheques paid in at a Post Office will be added to a NatWest account when we receive them from the Post Office which is usually within two business days. Cheques will follow the normal cheque clearing cycle once we have received them from the Post Office.

Please note sometimes they might take longer to reach us from the Post Office.

Mixed pay-ins

At Post Office counters, cash and cheques must be paid-in under separate credit slips and will be charged separately as per the Manual payments and Cash payments sections on the Business Account Charges leaflet.

Post Office cut off times

'Paying-in services' transaction timescales are subject to Post Office cut off times. This is the point of time in which the banking transactions are collected from the Post Office.

What you need

You will need to register to use this service. Please contact us or speak to your Relationship Manager to arrange a valid Change Giving card provided following registration. This will be required to complete each transaction.

Notes to be exchanged for coins only.

Transaction timescales

Instant - provided the Post Office has received your change order request at least 24 hours in advance.

Change Giving registration

Please allow approximately 15 business days for the Change Giving registration to be completed before attempting to use the service for the first time.

What you need

Bank debit card and PIN.

Transaction Limit

Up to the value of the card limit. Subject to sufficient available funds in the account.

Transaction timescales

Instant.

What you need

Bank debit card and PIN.

Transaction Limit

None.

Transaction timescales

Instant.

The money will be added to your account when we receive it from the Post Office, which is usually within two business days. Please note sometimes it might take a little longer to reach us.

For example:

Pay in cash on Monday before the Post Office cut off time. We will usually receive the funds from the Post Office by Wednesday, and your account will be credited by the end of the day we receive them.

Pay in cash on Monday after the Post Office cut off time. We will usually receive the funds from the Post Office by Thursday, and your account will be credited by the end of the day we receive them.

Cheques paid in at a Post Office will be added to your account when we receive them from the Post Office which is usually within two business days.

Please note sometimes they might take a little longer to reach us.

The cheques will follow the normal cheque clearing cycle once we have received them from the Post Office.

Example for Paper Clearing Process:

Pay in a cheque on Monday before the Post Office cut off time. We will usually receive it by Wednesday, the cheque value will appear on your statement by Thursday (with Wednesday's date), and funds will be available to withdraw by the following Tuesday.

Pay in a cheque on Monday after the Post Office cut off time. We will usually receive it by Thursday, the cheque value will appear on your statement by Friday (with Thursday's date), and funds will be available to withdraw by the following Wednesday.

Example for Image Clearing process:

If you pay in a cheque on Monday before the Post Office cut off time, we will usually receive it by Wednesday and credit your account. The cheque value should appear on your account by close of business Thursday (with Wednesday's date), and your funds will be available to withdraw.

If you pay in a cheque on Monday after the Post Office cut off time. We will usually receive it by Thursday and credit your account. The cheque value should appear on your statement by close of business Friday (with Thursday's date), and your funds will be available to withdraw.

Personal customers will not be charged for carrying out transactions at the Post Office. This includes cash withdrawal, obtaining a balance and paying in cash and/or cheques at the Post Office.