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Access to cash

How can I access cash?

NatWest cash services

Our branches and cash machines

With our branch services, you can:

  • deposit cash
  • make payments and transfers
  • use NatWest cash machines, cash deposit machines and coin in machines
  • chat to a digital expert, and more.

Depending on the branch, you may be asked to use our automated services to deposit or take out cash. 

You can also take money out of our remote cash machines, located around the country. 

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Mobile branches

A mobile branch is a bank that comes to you. You can do all your usual everyday banking, like making deposits, withdrawing cash or paying bills.

These branches visit different places for up to 5 days a week (except for Christmas Day and bank holidays).

If you have a disability, are elderly or find it difficult to use our services, just chat to our team. They’ll be happy to make reasonable adjustments to suit your needs and show how we can help.

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Banking hubs

We’ve worked with Cash Access UK and other banks to open dedicated banking hubs.

Personal and business customers can use banking hubs for basic services from Monday to Friday. These include:

  • making deposits and withdrawals
  • balance enquiries
  • paying bills.

A member of the NatWest team is also on hand once a week to help personal and business customers with more specific queries.

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Alternative cash services

Cash machines

Make cash withdrawals and check your balance

All of our customers can make withdrawals and check account balances across thousands of UK cash machines. 

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Post Office

Access cash services at your local Post Office

You’ll find a range of banking services across Post Office branches. As a NatWest customer, you can pay in or withdraw cash, and benefit from other services too.

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Cash deposit machines

Pay in and take out cash using new technology

Cash deposit machines help personal and business customers to withdraw or deposit banknotes with their chip and PIN card. You’ll just need to stick to any account and product cash limits. And keep in mind that these machines don’t accept coins, cheques or credit slips.

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Protecting access to cash

We want to ensure access to cash is protected wherever we have customers. We work with LINK to carry out cash access assessments in places which might need better cash access services.

This means we ask LINK to conduct independent access to cash assessments whenever we close a branch or remove an ATM. LINK may also conduct assessments where cash services offered by other providers are removed or where they are requested by the local community.

If new cash services are recommended by LINK, we will work with our industry partners to protect access to cash in a community. This might include putting in a new ATM or Banking Hub. 

Find out more about how LINK protects access to cash

Concerned about access to cash in your area?

If you are concerned about access to cash in your local area, you can check where you can access cash using LINK's Cash Locator tool. You may also be able to ask LINK to conduct a cash access assessment.

LINK may have already looked at your area and made a recommendation to make things better. Check whether your local area has had a LINK access to cash assessment.  

If not, you can request that LINK conduct an access to cash assessment in your area.

Request an access to cash assessment

Access to cash assessment outcomes

If LINK has conducted an access to cash assessment in your local area, you will be able to find the outcome of the LINK access to cash assessment on the LINK website.

You will be able to find any open cash access facilities on LINK’s cash locator.

Below you will be able to find details of any solutions that we are working with industry to delivery. This will include Banking Hubs, new deposit services and ATMs.

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