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Support Centre

Bank accounts and supporting information

Explore bank accounts and supporting information topics

General bank accounts topics

What are Transaction Notifications?

When will I be able to use my new account?

How do I order currency account books / statements?

How is a Faster Payment displayed on my statement?

How do I install the app on my phone?

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Online Banking

Do you offer Online Banking?

Why have I just received a text message or email to tell me I have registered for Online Banking?

I am having a problem applying for Online Banking

How secure is Online Banking?

Does Online Banking go down overnight?

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Handy guides for bank accounts and supporting information

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Help with registering on the app

Safe and easy banking with the NatWest app.

Getting started with the app Open in new window
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Tackling fraud together

Learn about fraud today, to stop it happening tomorrow.

Keep your business safe Open in new window
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Help with registering for Online Banking

If you're new to Online Banking, this guide can help you get started.

Register for Online Banking Open in new window
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Banking my way

Do you need additional support with banking because your circumstances have changed?

Learn about Banking My Way Open in new window
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