How do I enable a card-reader?

If you are an Online Banking customer (Personal, Premier or Business), and have not yet enabled your card-reader or you need to re-enable your card-reader, you can do this online in a few simple steps.

Please note: In order to enable a card-reader, you must have ordered one online - you will be told the option isn't available to you if you try to enable a card-reader before ordering one.

For more information on ordering a card-reader see How can I order a new card-reader?

1. Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
2. Click on the 'Security' link from the menu
3. In the 'Using a card-reader' section, select 'Enable a card-reader'
4. You will be shown a screen with step-by-step instructions to enable your card-reader

For further information please see What is a card-reader and why do I need one?

And also see When will I need to use my card-reader?

Alternatively you may be eligible to use your biometrics on your mobile app.