“The pandemic has encouraged organisations to adopt more friendly ways of working. It means we’ve reached more people at scale more quickly. Now, the challenge for the world is to find the balance between offering ‘digital first’ with opportunities for people to connect in meaningful ways. And how do organisations challenge themselves to be more inclusive and more equitable; after Black Lives Matter, to not take their foot off the pedal?
“Organisations care about diversity and inclusion. We know there’s still a lot of work to do but there’s been a reflection point where organisations are putting budget behind this in a serious way.
“And not just the pioneering leaders like the Googles and the Facebooks. We’re seeing some of the legacy and laggard businesses do this as well, because they recognise it’s important for retention and attraction. That gives us a massive opportunity because we can now work with 10 times the number of organisations.”