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Support Centre

Help and support topics

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Account information

What are the eligibility criteria for a Reward or Premier Reward account?

I have both a Premier and a Business account registered in the app. Will my personal receipts be stored in my business account?

I am a Premier customer, how do I book a Video Banking appointment?

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General banking information

What do I have to pay for being a Premier Banking customer?

What are the benefits of having Premier insurance?

How can I apply for Premier insurance?

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Top help questions

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How do you define income or savings for Premier customers?

We take into account the following when assessing income criteria:

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What are the advantages or benefits of being a Premier Banking customer?

NatWest Premier is a relationship service tailored to the needs of our affluent customers. As a NatWest Premier customer you will benefit from:

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How do I upgrade to be a Premier Banking customer?

If you are thinking about upgrading to NatWest Premier Banking, you can open a Premier account online or talk to us about joining (eligibility criteria applies).

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Popular how to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Online Banking.

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Make a complaint

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

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Make a payment

Information about different payment types and payment limits.

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Report a lost or stolen card

Report a lost or stolen card is quick and easy in the app, online or in branch.

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Cora is here to help you

Available 24/7

Cora can support you ith a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

 

Helps you change your details

Cora can update your address and help you get your phone number, email address or name updated too.

 

Allows you to report a lost card

Cancel your lost card and securily order a new one.

 

Helps you get a PIN reminder

Forgotten your PIN? Get a PIN reminder through Cora.

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