Can I amend or cancel a CHAPS payment once it has been sent?

If a CHAPS payment has already left your account then it can't be amended or cancelled.

If your CHAPS payment was arranged for a date in the future you can call our Telephone Banking Helpdesk to see if it's possible to cancel the request using the same Security Details as Online Banking.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.