What happens to payments (debits and credits) that people send to my old account during the Current Account Switch process?
The Current Account Switch Service will redirect payments to your new account after your switch date.
For some card payments you will need to provide your new card details to the business (e.g. Amazon) in the same way as you would now if your card expired and you were issued with a new one.
Customers who have switched their account to us since 16th September 2013 will benefit from a redirection service for an indefinite period of time, an extension to the previous 36 months offered.
If you have any specific queries please contact the telephone banking team.
Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).
Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.
Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
