Cora is your digital assistant, available 24/7 and trained by a team to answer your banking questions, from downloading a statement to resetting your Online Banking.
To find out more about Cora and what she can do, visit your Cora page.
Yes. It's worth noting we store your conversations for monitoring purposes.
For more info, see our privacy policy.
All you need to do is close your chat and you can restart your conversation.
On our website or in Online Banking, just click 'End chat' below the chat window and this will clear your previous conversation.
In your mobile app, just tap the three dots in the corner of the screen and tap 'end conversation'. Then just ask your question to restart the chat (you'll still be able to see your previous conversation).
Cora is trained to assist you with over 150 everyday banking queries, from downloading a statement to resetting your Online Banking. If you log in to Online Banking or the mobile app before starting a chat, Cora can offer more personal support, including:
Mobile app
Online Banking
Our website
If you log in to Online Banking or the mobile app before starting a chat, Cora can offer more personal support, including:
Cora is being updated to have a new look and feel, making it clearer and easier to use.
You can provide Cora with instant feedback in your chat using the thumbs up/down reactions (you can also add feedback comments).
Cora will also ask you to complete a survey at the end of every completed chat.
Cora can help with a wide range of queries and show you how to do your banking.
