- The easiest way to add, change or remove signatories on your account is by completing one of the mandate forms below.
- To avoid delays or having to start again, it's important to select the right form, either Business or Commercial, for your business or organisation. There is guidance on this below.
- NEW: If you want to add a new signatory, some customers can now do this via the mobile banking app. This is available if you’re a Business Sole Trader, Limited Company, or UK Company Limited by Guarantee and do not require multiple signing groups.
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Business customers
This form may be right for you if:
- Your turnover is generally £2M or below annually
- Your day to day contact team is Businessline – 03457 11 44 77
If your Business/Organisation is a Trust or Unincorporated Charity, Club, Society or Community Organisation, we need some additional information - get help with your request.
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Adding a signatory using the NatWest Mobile Banking app:
If you’re a Business Sole Trader, Limited Company, or UK Company Limited by Guarantee and do not require multiple signing groups, you can follow these steps:
- Login to the NatWest app
- Select the profile icon at the top of the account screen
- Select ‘Manage business details’
- Select either the ‘Mandates and Signatories’ or ‘Mandates and Third Parties’ button and follow the steps provided
As an extra protection measure, you’ll also need to have Biometric approval on the app to add a signatory. If you haven’t activated this yet, once logged on the app, you will be prompted to do so.
Commercial & Corporate customers
This form may be right for you if:
- Your turnover is generally in excess of £2m annually
- Your day to day contact team is your Customer Service Team
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Important Information
Please note to download this PDF you must be using a Windows or MAC PC. Mobile devices running Android or iOS are currently not supported. This is a SMART form whereby further options are revealed once you start completing it; therefore the form can only be completed on screen. Please download the form to your hard drive and then open using the most recent version of Adobe Acrobat Reader. Please note you can download the most recent version of Adobe Acrobat Reader free from Google.
Frequently asked questions
Need assistance? Get in touch
If you’re not sure which form is right for you or which legal entity option to select, start a chat with our virtual assistant Cora.
Cora will gather a few details then get you to a member of the team who’ll be happy to help.
Give us a call
0345 711 4477
18001 0345 711 4477 (Relay UK)
0044 870 511 4477 (from overseas)
Our opening hours are Monday- Friday 8am-7pm and Saturday 9am-3pm.
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Chat on WhatsApp
You can now chat to us securely anytime with your business banking queries on WhatsApp.
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