You told us and we listened! We’ve increased our individual cheque and daily total limits so you can make larger deposits securely within Bankline mobile. You can now deposit single cheques up to a value of £10k, with a maximum cheque value of £30k daily, per Bankline ID.

We've also updated payment approvals so you can select and approve different payment types together, speeding up your approval process. 

Where can I find out more?

Join the 28,000 businesses using Bankline Mobile and discover more about depositing cheques on the go, reducing the need to visit a branch by visiting our Bankline mobile webpages.

Bankline Mobile is a free companion app designed to complement the Bankline service, allowing easy access to your finances wherever you are. 

Bankline Mobile is available on compatible iOS and Android devices with biometrics and a UK or international mobile number in selected countries. Network provider charges may apply. There is no additional charge for downloading or the usage of Bankline Mobile - all transactions will be billed in line with your Bankline tariff. 

We’ve introduced paper equivalent statements and pre-notifications of charges and interest into Bankline. These are digital PDF equivalents of the documents you’d receive by post and are available to download dating back to July 2023, building up over time to contain seven years’ worth of documents. 

How this benefits your business

• You can download digital account statements, pre-notifications of interest and pre-notifications of charges. 
• You can use them in place of physical copies for most purposes, such as validating your business address.
• You can view and export up to 15 months’ worth of transactions and search and filter for individual transactions.

You can also give yourself a pat on the back for helping protect our environment by reducing paper use. Good on you.  

What privileges do I need in Bankline to access my statements?

You’ll need the ‘View balance’ and ‘View transaction’ privileges for the accounts you want to download documents for. If you don’t have these privileges already don’t worry, it’s not the end of the world, your Bankline Administrator can assign them to you.

For further information and support on downloadable statements visit our FAQs.

We’re beginning to slowly remove certain journeys within original Bankline where the equivalent journey exists in new Bankline. Don’t worry, we’ll give you plenty of notice on journeys that are going to be removed and support throughout. This is all part of transforming Bankline into a platform that better meets your needs and provides you with a great experience.

On this basis, we’ve turned off the ability to order stationery through original Bankline. To order cheque and paying-in books, certificates of interest and balance, you can use Account Servicing in New Bankline.

What is Account Servicing? 

Account Servicing lets you complete everyday banking tasks online, without having to pick up the phone or send off forms. You read that right, no more call queues! 

How does this benefit me?

• It’s quick and easy to use, so you can spend more time on your business, and less time on banking admin. 
• Once you’ve set up the privileges, you can get these tasks done anywhere, anytime – you just need to log in to Bankline.
• You can keep track of your requests from the minute you click submit, and we’ll send you a message once they’re complete.

For more information and support on Account Servicing, visit our Account Servicing webpages.

If you have any feedback or suggestions, you can contact us.

We’d also love for you to join our Bankline Customer Panel to share your views and get involved in research that will help us shape the future of Bankline.

Join the panel

Need help with something else Bankline related? Visit Bankline’s help and support page to see what we can do for you. 

Bankline is available to eligible NatWest business current account customers. Fees apply. Bankline Mobile is available on selected iOS and Android devices.