Back to main menu
Search
Search
Overlay

Our app can confirm your identity just by looking at you

It does this by adopting 'face biometrics' and means you no longer need to remember your log-in details while rummaging for your card reader. Just look straight at your phone when you open the app and you’re in.

The list of things you can do with face biometrics includes making a payment to someone new, paying someone overseas and changing your personal details like your home address – and all faster and more conveniently than using traditional security measures.

How to set up biometric approval

Got the app?

To register your biometric approval, you just need the app on a mobile with a forward-facing camera and a working microphone.

  • On the app, tap your initials icon in the top corner to get to My Profile
  • Tap Settings and then Biometric approval
  • Tap Manage biometrics and then select either Face or Voice.
  • Follow the instructions on screen to register. You’ll need to be registered for face biometrics before you can register for voice.

If you don’t have notifications on, we’ll ask you to turn them on. This will help when you need to approve something.

See more information or call Premier 24, who are always on hand for your day-to-day banking needs.

The NatWest app is available to personal and business banking customers using compatible iOS and Android devices and a UK or international mobile number in specific countries.

Biometric approval is available to eligible mobile app customers aged 16 or over.

24/7 support - your way, any time

As always, Premier 24 is available any time for your day-to-day banking needs or book an appointment with your Premier Manager if you need to discuss something more in-depth about your financial plans.

Call Premier 24 on 0333 202 3330

Relay UK 18001 0333 202 3330

International +44 161 933 7239

New to Premier? Speak to us to find out how we could help you reach your goals of tomorrow, today.

This material is published by NatWest Group plc (“NatWest Group”), for information purposes only and should not be regarded as providing any specific advice. Recipients should make their own independent evaluation of this information and no action should be taken, solely relying on it. This material should not be reproduced or disclosed without our consent. It is not intended for distribution in any jurisdiction in which this would be prohibited. Whilst this information is believed to be reliable, it has not been independently verified by NatWest Group and NatWest Group makes no representation or warranty (express or implied) of any kind, as regards the accuracy or completeness of this information, nor does it accept any responsibility or liability for any loss or damage arising in any way from any use made of or reliance placed on, this information. Unless otherwise stated, any views, forecasts, or estimates are solely those of the NatWest Group Economics Department, as of this date and are subject to change without notice.

scroll to top