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Help with day to day banking

Accessibility

Our commitment to accessibility

At NatWest we value the different perspectives that our disabled customers bring. We are proud to be a Disability Confident Leader, a member of The Valuable 500, and rated Gold by the Business Disability Forum.

We are committed to making our customer journeys accessible by design. To support this, we follow the W3C Web Content Accessibility Guidelines (WCAG). 

Accessibility statement

The NatWest website has been designed and tested in accordance with the latest version of the Web Content Accessibility Guidelines at Level AA.

Find out how we're making our website accessible with features such as:

Support settings to change colours and contrast levels

Support keyboard navigation and speech recognition software

Provide alternative text, logical headings and descriptive links

Clear navigation with labelled fields and a logical tab sequence
Accessibility statement Open in new window

Branch accessibility

Our branch designs comply with building regulations, BS standards, recommendations under the Equality Act 2010, and are ergonomically considered and validated by third party specialists.

Find out how we're making our branches accessible with features such as:

Power assisted doors

Ramps and handrails

Hearing induction loops

Colour and textural contrasts on our flooring to help with navigation
Branch accessibility Open in new window

Tools, features, and settings

Read about the helpful tools we offer at NatWest, or check out our video tutorials which demonstrate how to make the most of the accessibility settings on your phone.

Our tools and videos could help out with a range of accessibility needs, including:

Talking cash machines

Rubber signature stamps

Accessible debit card

Braille, large print, coloured paper and audio CD statements
Accessibility tools and guides Open in new window

Tell us more about you

Banking My Way is a service that allows you to tell us more about yourself so that we can provide the right level of support in the future. This additional information can be recorded through the mobile app or Online Banking, so that each time you interact with us we are aware of your situation.

Get started with Banking My Way Open in new window

The Banking My Way service is available to customers aged 16 or over in the mobile app or Online Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone. 

Ways you can contact us

24/7 messaging

We're available 24/7 in the mobile app and on the website to support you with questions about day-to-day banking. Just click 'Message us' in the app to get started.

Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.

Information Message

Start a chat Open in new window

Relay UK

Relay UK is a free service to help deaf people and those who have hearing loss or are speech impaired to communicate over the phone.

Dial 18001 in front of the number that you want to call and you will be connected to an operator.

 

Information Message

Our contact numbers Open in new window

Video Banking

Use your phone, tablet or computer to have a video chat with one of our team. 

From a free review of your personal finances to navigating moments of financial difficulty – our colleagues could help you get on top of your finances and reach your goals.  

Information Message

Talk to us Open in new window

SignVideo

SignVideo provides on demand interpretation to enable British Sign Language users to have access to telephone banking services.

SignVideo is available Monday to Friday, 8am to 8pm, and Saturdays, 8am to 2pm.

Information Message

More on SignVideo Open in new window