DigiDocs Guide

If haven’t received a text message or email, please allow 2 working days for the invite to come through. If you’ve still not received the invite, give us a call and we can organise for a 2^nd invite to be sent.

If it’s been more than 2 working days please contact the relevant support team. Contact numbers are listed under 'How to get in touch if I need more help?'

Don’t worry – we'll contact you by both email and text, so if you've provided one of these options incorrectly, you should still receive a communication. If both of these details are incorrect and we’re unable to contact you, then you’ll receive the application back in the post to complete. 

Once your account is open, you can update your details online, over the phone or in any branch.

If you have been invited to use DigiDocs to complete your application, the ideal and easiest way to provide your documents is by taking photographs of them using your device and upload using the DigiDocs online tool. However, if you are having trouble using Digidocs and can not complete your application this way then you can get help with this in a branch.

When we contact you, we’ll ask you for the specific documents we need to see – these may be photo ID documents like a valid driving licence, passport or EU ID card. We may also ask for documents to prove your address or income, like bank statements, utility bills or other documents if we need them. 

If you have already registered and can't log in, check you are using the correct password and your email address is spelled correctly. If you've forgotten your password, select 'Forgotten your password' on the log in page, enter your email address and we'll text you a code to set up a new password. 

If you are still having trouble logging in you can contact us for support.

Unfortunately, we only have this functionality availble on a mobile phone or tablet. 

You will need to log in to the portal using a mobile or tablet and provide evidence of your Photo ID as well as take a selfie. 

You need to upload your ID within 10 minutes of uploading your Photo ID so we can compare them. 

Top tip: 

If you're using an iPhone or iPad to upload your selfie, you need to upload the photo from your photo library rather than taking photos and uploading them directly from your camera. Please make sure your selfies are saved to your library so you can complete your selfie upload.

When we've received all the required documentation and are happy with the valuation report we will make our decision on your application. 

If your application is approved we will then send you an email to log in to the portal to read your mortgage offer documents and sign. We will also send a copy to your solicitor. 

You can check the progress at any time using our mortgage tracker. 

Once your mortgage is complete, your documents will be available for download for 30 days from the DigiDocs portal. 

We will also send you an email with a copy of your documents for your records.