Car Insurance | Existing Customer

Step 1: Ideally have your Insurance Policy reference number ready, don't worry if you can't find it though. It just makes the process a little quicker!

Step 2: Call the NatWest Insurance Team, they're here to help! They will register your claim straight away and answer any queries you may have and take you through the whole process. There is a 24 hour emergency helpline available to our customers.

Please Note: If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police and gain a reference number for the Crime

NatWest Insurance Team

Call: 0345 246 0448 (select option 1)

(Relay UK: 18001 0345 246 0448)

Lines open

Monday to Friday 8am-6pm

Saturdays 9am-2pm

Existing claims

Find out how to track an existing claim

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To find out the progress of your existing car insurance claim, call the Insurance Team.

To make the process quicker, you will have been given a claim reference number when you first made the claim. To save time you should have this or your policy number to hand to help locate your insurance claim in the process as quickly as possible.

NatWest Insurance Team

Call: 0345 246 0448 (select option 1)

(Relay UK: 18001 0345 246 0448)

Lines open

Monday to Friday 10am-3pm

Renewals

Renewing your insurance policy

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Other queries

Further information on ways to contact us

Further contact information Close

If you have any queries about your insurance policy, the Insurance team are here to help. Whether you want to discuss what's included in your policy, increase or amend your cover or if you'd like to raise a complaint the Insurance Team will be able to assist.

NatWest Insurance Team

Call: 0345 2460448 (select option 4)

(Relay UK: 18001 0345 246 0448)

Lines open

Monday to Friday 8am-7pm

Saturday 9am-5pm

Change your renewal preference

Further information on changing your renewal preference

Further contact information Close

Manage your car insurance

Existing Car Insurance Policy Documents

Manage your car insurance

Customer Notice

U K Insurance can replace your NatWest Motor Insurance policy with a Churchill quote

Frequently asked questions

Who are U K Insurance Limited?

Can I opt out of this change and stay with NatWest car insurance?

Will the Churchill policy start automatically or will I have to let Churchill know what I want to do?

I haven’t agreed to automatic renewal of my NatWest Car insurance policy, will a Churchill policy start automatically?

How can I find out more about Churchill?

Manage your car insurance

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The Claims Process

Steps for making a car insurance claim

Existing claims

To find out the progress of your existing car insurance claim, call the Insurance Team.

Renewals

If it's time to renew your Insurance policy or you have any questions about your car insurance renewal, call the Insurance Team who will be able to help.

Other queries

If you have any queries about your insurance policy, the Insurance team are here to help. Whether you want to discuss what's included in your policy, increase or amend your cover or if you'd like to raise a complaint the Insurance Team will be able to assist.

Change your renewal preference

If you would like to lapse your cover from your renewal or change the automatic renewal setting on your policy, you can reach the Motor Insurance team on: