You can check your destinations ATM and card usage under the "money" section of your destination country. This helps you to plan how much cash you will need.

Order Travel money

Understand your fees

Reward Silver and Reward Platinum customers experience no transaction fees on non-sterling payments.

A Non-Sterling Transaction Fee of 2.75% applies to all ATM withdrawals regardless of your account type.

We recommend that you pay in local currency rather than Sterling so that you get the most up to date exchange rate.

Our card currency calculator helps you get a clearer picture of conversion rates and charges when using your card abroad.

Check your account fees

How to freeze your card

If you misplace your card you can easily freeze it in the mobile app in 3 steps. Alternatively, you can also freeze it using online banking.

If your card has been lost or stolen you can let us know via the app.

How to freeze your card

Set up Google Pay and Apple pay

You can use Google pay and Apple pay on your mobile device or wearables on the go without your debit card.

It is such an easy, secure and quick way to pay and you can pay for larger transactions than you can with contactless.

Terms and conditions apply.

Find out more about our ways to pay

Packaged travel perks

Travel Insurance underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance.

Reward Silver

£10 monthly fee

Silver travel insurance covers UK and European travel for you and any joint account holder. It covers you up to 22 days per trip, including winter sports. Make sure you add any extensions to your insurance like over 70's cover or pre-existing medical cover.
No non-sterling transaction fees when you spend with your debit card abroad. Fees apply to ATM withdrawals.

Click to explore

Reward Platinum

£22 monthly fee

Platinum travel insurance covers worldwide travel for you and your family. It covers up to 31 days per trip, including winter sports. Make sure you add any extensions to your insurance like over 70's cover or pre-existing medical cover.
No non-sterling transaction fees when you spend with your debit card. Fees apply to ATM withdrawals.

Click to explore

Helpful reminders

Get all your documents sorted for your travels and avoid any unexpected costs.

Passport

You will need a passport to travel abroad.

For travelling in the EU make sure that your passport is valid for at least 3 months after the day you are due to leave your destination country and it should be less than 10 years old. e.g. if you are due to travel home on September 25th your passport will have to be valid until December 25th.
Some international countries require you to have 6 months after the day you are due to leave your destination country and it should be less than 10 years old. e.g. if you are due to travel home on September 25th your passport will have to be valid until at least March 25th of the following year.
Some countries will need up to 2 blank pages for entry and exit stamps.
Check your destinations requirements before you travel.
Ordering a passport can take over 10 weeks so check how long the process is likely to take and plan ahead if you need a new one before you travel.
If you urgently need a passport you can get it in 1 week through the fast track or online premium service.
Order a passport here.

Medication, Vaccines, and Covid-19 requirements

Medication

Plan 2 months in advance if you need to take any prescription medication with you on your trip and check your destinations rules.

Vaccines

Some destinations will require you to be vaccinated 6-8 weeks in advance of travel so make sure you get all the ones you need and that you get them in plenty of time.

Covid-19

Each destination might differ in their entry requirements, so check out the coronavirus information for your destination.

Key things to book in advance

Roaming charges

Visas and Insurance

You may need a visa

To stay in some countries you might need a visa which covers the length of your visit so they know why you are there and how long you are going to stay.
View travel advice from the government for your destination and make sure you have all of the documents you will need.

Get travel insurance

Make sure you have a suitable travel insurance policy and note down your policy number and insurance company contact details in case you need them.
Check if you would benefit from a GHIC in addition to your insurance package.

Get to know your destination

Before you travel make sure you are familiar with your destination country and make sure you are fully prepared.

Check ATM and card usage to make sure you have enough money for your trip.
Have a look at the government advice website to see if there are any travel warnings you need to be aware of.
Locate the British embassy and how you can get in touch with them.
Use the link below to explore your destination.

Discover foreign travel advice for your destination

Airport preparation

Arrive to the airport in plenty of time and check ahead to make sure you know where you are parking or where your transport will drop you off. Use the links below to get familiar with your airport layout.

You can also book lounge access, fast lane security, and parking via your airport website.

Flying out of England?

Flying out of Wales or Scotland?

Have you got everything?

Don't get caught out! View our guides below to make sure you pack everything you might need.

Top tips for packing

Packing for a trip can be overwhelming so we have some top tips to take the stress away.

Take a map or travel guide for the local area if you are going to be exploring to make sure you see all of the sights. You can also download maps onto your phone and use them without data if you prefer.
Weigh your case before you get to the airport so you won't have to pay extra for going over the limit. Consider if you want to leave space for bringing home any souvenirs or shopping and account for that before you leave. We also recommend getting a travel scale if you want to weigh it again before you head home from your trip.
Be prepared for all weather and take something warm just in case the temperature changes.
You might want to take a smaller bag/backpack if you are planning on going on day trips or being out and about to keep your essentials in.
Downloading a translator app can help you get fully immersed into the local culture.

Commonly forgotten items

Some items are commonly forgotten so we have compiled a guide of everything we think you might need.

International plug adaptors for your chargers are an essential if you are travelling with any devices. It is also handy to have a portable charger if you are going to be out all day.

Pack all of your sun essentials if you are heading somewhere sunny, including sunglasses (and ones for reading), suncream, and sunhats.

Just in case you might need it, a first aid kit is always good to have especially if you are travelling with children!

Finally, don't forget your medications, documents, or your insurance information!

Contact our packaged support team

Contact our membership services if you want to discuss your perks before travelling. We also have a number you can use when you are abroad if you need support.

Call us:

Reward Black and Black accounts: 0345 601 7188
Platinum account: 0345 609 0453
Silver account: 0345 601 5219

Calling from abroad: +44 2392 660 340

Relay UK: 18001 0345 601 7188

Find out more about your packaged rewards

Get support with cancelled travel

If you have any issues with your travel then you should speak to the travel provider you booked with first.

If your travel has been cancelled we can support you to get your money back if you need to raise a dispute.

If you have any other banking questions you can speak with our digital chatbot, Cora.

Raise a dispute