When you're ready to buy your first home you can request to close your Help to Buy: ISA.
If you're registered for Online Banking, the mobile app or Telephone Banking you can close your Help to Buy: ISA through the following options:
When you're ready to buy your first home you can request to close your Help to Buy: ISA.
If you're registered for Online Banking, the mobile app or Telephone Banking you can close your Help to Buy: ISA through the following options:
Call us on 03457 888444 (Relay UK: 18001 03457 888444, overseas +44 3457 888444). Open 7 days a week 8am-8pm (automated service 24/7). Please note that to close it over the phone, you need to have other products with us.
If you're not registered for any of the above you can:
Visit your local NatWest branch along with your debit card, PIN and proof of ID. If you don't have a debit card relating to your savings account, please bring in an up to date form of identification. Please see the forms of ID we can accept (opens in a new window).
Write to us at:
ISA Transfer Team
Everyday Banking
PO Box 5612
Manchester
M61 0WN
When writing to us, please include:
Please ensure that you sign and date the letter.
We will then arrange to close your account and send you the Closing Documentation, which can take up to 10 working days.
Any withdrawals you make before closing your account will reduce the value of the bonus you can claim.
You will receive your special closing document via an encrypted email. Please make sure that your email address and mobile number are up to date.
If you don't want to receive your special closing document via email and would rather to receive the document via post please inform a member of the NatWest team at point of closure request.
Please note, you will receive your email with in 5 working days or 10 working days by post.
These will be genuine emails sent by NatWest, so upon receiving these emails, please do not delete them as you’ll need these to access your Special Closure Document.
Please also be aware that these emails may end up in your junk folder so you may need to check there.
If you have never used Egress security before you will need to follow the below steps:
You will receive 2 emails and a text message from NatWest:
If you have registered for an Egress account before please follow the steps below:
You will receive 1 email from NatWest:
If you need a copy of your special closing document, the document can be re-sent to your email address. In order to receive this please:
Call us on:
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).
Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.
Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Please note that to close it over the phone, you need to have other products with us.
If you're not registered for telephone banking, you can visit your nearest branch with your debit card, PIN and proof of ID. If you don't have a debit card relating to your savings account, please bring in an up to date form of identification.
If you requested your Special Closure Document via post then please allow up to 10 working days for this to be received.
If you requested your Special Closure Document via email then please allow up to 48 hours to receive your Email and PIN code via text message.
If you are outside either of these time scales then please contact us using one of the below options. You will be able to have the document re sent via email or you can request to update your email and mobile number to which we will send the document and PIN code to the updated email.
Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).
Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.
Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Please note that to close it over the phone, you need to have other products with us.
If you are not registered for any of the above you can:
Visit your local NatWest branch along with your debit card, Pin and proof of ID. If you don't have a debit card relating to your savings account, please bring in an up to date form of identification. Please see the forms of ID we can accept (opens in a new window).