What is Mitek?

You should have received both an email and a text message from the bank with a link to Mitek. If you have not received either of these then unfortunately we won't be able to get in touch. Please re-apply with your correct details.

Don’t worry – we'll contact you by both email and text, so if you've provided one of these options incorrectly, you should still receive a communication. If both of these details are incorrect then unfortunately we won't be able to get in touch. Please re-apply with your correct details.

Once your account is open, you can update your email address and/or mobile phone number online, over the phone or in any branch.

For speed and convenience, it's recommended you complete your ID checks using the Mitek link we've sent to you  - check out the advice on our page about uploading documents. If you are still having trouble getting verified on Mitek you can get support with this in branch. Remember to take your device and documents with you when you visit us.

When we contact you, we’ll ask you for the specific documents we need to see – these may be photo ID documents like a valid driving licence, passport or EU/EEA ID card. We may also ask for documents to prove your address, like bank statements, utility bills or other documents if we need them.

At the end of your application you'll be taken straight to the Mitek page to complete your upload.  If you don’t have your ID to hand or want to complete this later, you'll also be sent an email and a text message with the link for you so that you can complete your upload when you are ready. 

Your liveness check may not be successful due to the lighting you are in, not following the on-screen instructions correctly or if you are using an image. Please ensure you are the only person in the frame when completing your liveness check - and remember the camera captures everything visible on screen including what is outside the circle. Please read the on-screen instructions within Mitek prior to completing your liveness check for further guidance.

The most common reasons documents are not accepted are: bad lighting, out of focus, or it may only be a partial image of the document. Mitek will tell you what the issue is and how you can best resolve it, please follow the instructions provided. 

Unfortunately a small number of web browsers aren't compatible with Mitek. If you're having problems, try opening the link in a different browser on your device.