Make the most of your Reward bank account

A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

View or cancel a Direct Debit 

You can easily view or cancel a Direct Debit via our Mobile App or through your Online Banking. 

Go to the app

While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us.

You have up until 8.20pm (UK time) on the day the payment is due to cancel.

Find out more on setting up and viewing Direct Debits

You can make payments or transfers on the go by logging in to our mobile app. Using your mobile app you can:

• Pay someone new* up to £1000 without needing a card reader
• Pay saved payees
• Create, amend and cancel regular payments

*There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.

Alternative log in to Online Banking where you can view your balance and statements, make payments, transfers and more to help manage your account.

Find out more about making payments

Find out more about making international payments

If you want paper copies of your online statements for your current account, savings accounts or credit card, you can save and print PDF versions from your Online Banking.

You will get an email when your most recent statement is available.

For help with printing paper statements, you can follow the step-by-step instructions.

1. Log in to Online Banking
2. Select 'Statements & transactions' from the main menu and then 'View, save and print PDF statements and certificates of interest (up to 7 years)' from the 'Your accounts' section
3. Select the account you want the statement for, and then 'Next'
4. From the list of available statements select the one you need to print, and then 'View Statement'
5. Select 'Download Statement (PDF)' at the start of the page

Want a copy posted to you?

If you find you can't print a PDF statement by following these instructions, or don't have access to a printer, you can chat to our Online Banking helpdesk.

You can change your address with the bank using one of the following options:

Registered for Online Banking

1. Log in to Online Banking
2. Select 'Your Details' from the main menu
3. Choose from one of the on-screen options

Please note that if you wish to update your address details, our website will give you options to start a chat with one of our agents, give us a call or visit a branch. Please remember to take some form of photographic identification, such as your passport or driving licence with you, along with your active Debit Card and PIN if visiting a branch.

If you use our Mobile Banking App, you can also request a change to your address when on the go via our 'Message Us' feature. Simply select 'Help' when logged in, and then choose 'Message Us'.

Not registered for Online Banking

You can change your address in writing by sending us a signed request addressed to a branch. This can be posted to a branch. Alternatively you can visit any NatWest branch - Please remember to take some form of photographic identification, such as your passport or driving licence with you, along with your active Debit Card and PIN. Find your nearest branch using our branch locator.

No, your Rewards won't expire. There is no time limit to exchange your Reward balance.

If you’ve exchanged your Rewards for an eGift card, please check your MyRewards voucher for the expiry date.

It’s much quicker to access your MyRewards account through your NatWest app. Just login and select MyRewards to see your balance, earn or exchange your Rewards without needing a password.