Fraud protection made simple

Worried about a scam or fraud? Get in touch fast. A scam means you’ve sent money to someone who wasn’t real. Fraud happens when money is taken from your account without you knowing.

Take action now

• Victim Support is an independent charity offering a free confidential service.
• They have a team of dedicated caseworkers that are experienced in helping victims of financial crime to cope, recover and move beyond crime. 
• If you would like to speak to somebody about your situation, you can request a callback from Victim Support by completing the NatWest Victim Support Referral form.

Download here (PDF, 1MB).

A simple tool in our app that shows your security score. Along with personalised actions you can take to keep your money more secure.

Find out more about My Security Profile

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Online Banking available to customers aged 11+ with a NatWest account.

Video Banking calls may be recorded and service hours apply. Compatible device required.
You can use telephone banking and Online Banking once you have registered for either service. 

Protect yourself from fraud and scams with the NatWest banking app. Add extra account security and settings controls to help stay secure.

Download our App

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Online Banking available to customers aged 11+ with a NatWest account.

Video Banking calls may be recorded and service hours apply. Compatible device required.
You can use telephone banking and Online Banking once you have registered for either service. 

If you think you've been the victim of a scam or fraud, we can help you. 

Find out more about our codes

Securely register your face and voice in our app, to help stop fraudsters accessing your money.

Learn more about our facial and voice authentication