Password security

Password fraud occurs when fraudsters use your password to gain access to your accounts without your permission. This can result in identity theft or financial loss.

Follow our top tips to make a secure, easy to remember password.

1. Mix it up: use three random words or a memorable phrase. Add some capital letters, numbers, and special characters to strengthen the password. For example, ‘$ealGl4ssExc!tment’.
2. Make it hard to guess: ‘123456’ and ‘password’ are easily guessed. Personal information like yours or your kids' birthdays, names, phone numbers and addresses are also simple for criminals to find.
3. Use a long password: longer passwords are more difficult to guess. Use at least eight characters.
4. Set up biometrics: visit My Security Profile in the help section of our Mobile App to sign up.