Shopping scams

Scammers can trick you into buying products that don’t exist or are wrongly advertised. Follow our 5 tips to avoid shopping scams.

1. Use a credit or debit card to pay: these payment methods usually give you better protection, and you may be able to claim a refund. Avoid using a direct bank transfer.
2. Always check if the website is secure: a web address should start with ‘https’ and have a padlock icon next to it. Scammers will often copy trusted websites to trick you.
3. Keep your personal information secure: block browsers and shops from storing your payment details. Use ‘checkout as guest’ where possible and use different passwords for different accounts.
4. Trust your instincts: if a deal seems too good to be true, it probably is. Check online reviews for the site and take your time when making purchases.
5. Complete your Security Profile: head to the My Security Profile in settings in your Mobile App. Here, you can set controls for your cards and find out about the latest scams.