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Important life events

We're here to support you

  • Having money worries?
  • Struggling with payments and debts?

 

You've come to the right place. Now let's find you the help you need to get back on track...

Help with your accounts.

If you’re struggling to keep on top of things financially, we’ve got a range of support and online tools that could help. You can manage all your accounts quickly and efficiently here, get help with budgeting or combine all your debts into one single payment.

Help with your payments.

If you’ve missed a payment on your loan, mortgage or credit card (or you know you’re about to) please tell us ASAP. The same goes if you’re struggling to pay off your overdraft – the sooner you let us know, the sooner we can try to help you sort things out.

Have you already missed a payment?
Please only answer ‘Yes’ if you’ve already missed a payment. If you haven’t yet, please answer ‘No’.
Which payment have you missed?
Please select the product for which you have missed a payment.
What would you like to do?
If you can pay now, please do – as the sooner this is sorted out the better. If not, you can reach out for some help.

How to pay

You can pay using your mobile app. Select the loan account you’ve missed a payment for and then choose the option ‘Pay off arrears’.

Or you can pay by credit or debit card by selecting 'Pay now' below. To complete the payment, enter your loan account details and the outstanding amount. It can take up to five days for the payment to be processed.

Chat to Cora

If you’re struggling with your repayments, please reach out to us using the ‘Chat to Cora’ button at the bottom right of this page. Type ‘Struggling financially’ to get the conversation started and we’ll chat to you about your situation to find the best option for you.

Free, confidential advice

As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. They can work with you put together a personalised action plan to help you get back in control.

Below we have pulled together a list of charities that may be helpful to you. Scroll down to have a look.

What would you like to do?
If you can pay now, please do – as the sooner this is sorted out the better. If not, you can reach out for some help.

How to pay

You can pay using your mobile app by going to your mortgage account, selecting ‘Manage a missed payment’ and then ‘Pay now’.

Or you can settle your missed payment in the ‘Manage my Mortgage’ portal.

Tap on the ‘Manage my Mortgage’ button below and log in with your mortgage account number.

For your security, we’ll send a one-time passcode to your registered mobile number.

Go to ‘My payments and services’ and select ‘Make a missed mortgage payment or manual mortgage payment’ and you’ll see the option to make your missed payment.

Here's what to do next

Tell us when you plan to make this payment so that one of our team can note this on your account. This will stop us contacting you unnecessarily.

Here's how to do this:

  • Select the 'Chat to Cora' button on the bottom right of this pat.
  • Type in the keyword 'Webchat5' 
  • Cora will guide you to make an agreement to pay

Our team are available to chat between Monday to Friday : 9am to 5pm. 
Visiting this page outside those hours, send a message and we will come back and tell you by text when we've responded. 

Chat to Cora

If you're struggling with your repayments, please reach out to us using the 'Chat to Cora' button at the bottom right of this page. Type 'Struggling financially' to get the conversation started and we'll chat to you about your situation to find the best option for you.

Free, confidential advice

As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. the can work with you to put together a personalised action plan to help you get back in control. 

Below we have pulled together a list of charities that may be helpful to you. Scroll down to have a look. 

What would you like to do?
If you can pay now, please do – as the sooner this is sorted out the better. If not, you can reach out for some help.

How to pay

You can pay using your mobile app. Select the credit card you’ve missed a payment for, then choose the option ‘Pay my card’ and follow the instructions.

You can also pay via online banking by selecting ‘Pay credit card’ on the right-hand side of your credit card account info. Select the button below to log in.

Chat to Cora

If you’re struggling with your repayments, please reach out to us using the ‘Chat to Cora’ button at the bottom right of this page. Type ‘Struggling financially’ to get the conversation started and we’ll chat to you about your situation to find the best option for you.

Free, confidential advice

As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. They can work with you put together a personalised action plan to help you get back in control.

Below we have pulled together a list of charities that may be helpful to you. Scroll down to have a look.

What would you like to do?
If you can pay now, please do – as the sooner this is sorted out the better. If not, you can reach out for some help.

How to pay

You can make this payment through your mobile app: Log into the NatWest app and tap on the account you want to transfer the money from, then ‘make a transfer’ and select your overdraft account.


You can also do this via Online Banking by selecting “Make a payment” on the right hand side of your current account information.


You can log in to Online Banking following the link below.

Chat to Cora

If you’re struggling with your repayments, please reach out to us using the ‘Chat to Cora’ button at the bottom right of this page. Type ‘Struggling financially’ to get the conversation started and we’ll chat to you about your situation to find the best option for you.

Free, confidential advice

As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. They can work with you put together a personalised action plan to help you get back in control.

Below we have pulled together a list of charities that may be helpful to you. Scroll down to have a look.

Here's what to do next

If you have missed a payment on more than one of your accounts, please reach out to us using the ‘Chat to Cora’ button at the bottom right of this page. Type ‘Struggling financially’ to get the conversation started and we’ll chat to you about your situation to find the best option for you.

What would you like to do?

Help with money troubles

If things are tight and you're worried about managing your money, there's support available depending on your circumstances. Please check out the information above for the account you're struggling with to find out more.

Free, confidential advice

As well as speaking to us, you may like to get some free, independent advice. There are lots of debt advice organisations and charities out there who offer free, confidential support. They can work with you put together a personalised action plan to help you get back in control.

Below we have pulled together a list of charities that may be helpful to you. Scroll down to have a look.

Please call us asap

If you know you’re going to miss an upcoming payment, please give us the heads-up by calling us on one of these numbers.

Mortgages: 0800 015 5212 (Relay UK 18001 0800 015 5212)

Loans: 0800 068 9816 (Relay UK 18001 0800 068 9816)

Credit Cards: 0800 161 5987 (Relay UK 18001 0800 161 5987)

Free, confidential money advice

If you're struggling to pay your rent, mortgage or household bills, or you're worried about your debts, you may like some free independent advice.

Helpful organisations and charities

There are lots of debt advice organisations out there who offer free, confidential support for people with money worries. They can work with you to put together a personalised action plan to help you get your finances back on track. We’ve listed some of the main organisations and charities below.

Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Money Helper
Free advice on debt, divorce/separation, setting up a new home, care and disability.

StepChange
Contact StepChange if you'd like free expert debt advice.

 

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Shelter
Helping people facing urgent housing issues.

National Debt Line
Free and confidential advice on debt.

 

 

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Frequently asked questions

What else can we help you with?