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Mortgages
What support is available online?
Set up a regular payment
You may have cancelled your Direct Debit in the past and life can be busy – it’s easy to lose track of what needs paying when. Setting up a Direct Debit is the easiest way to stay on top of your mortgage payments. You can do this using your mobile app or online banking.
Here’s how:
- Log into 'Manage your mortgage’.
- Scroll down to the 'Your payment' section.
- Select 'Set up a new Direct Debit'.
Change mortgage repayment date
Late payments could impact your ability to get future borrowing, so if you think you’re likely to miss one, it might be worth reviewing your repayment date. You can change your payment date to a day that better suits you in just a few clicks via the NatWest app.
Here’s how:
- Log into 'Manage your mortgage’.
- Scroll down to the 'Your payments' section.
- Select ‘Change payment date’.
Mortgage cost-of-living support
The UK Government has announced support for borrowers who are struggling with their mortgage payments and we're proud to be a part of this Mortgage Charter.
If you're a residential mortgage customer, you're eligible for support. However, you will not be eligible if your current mortgage agreement is buy-to-let, interest-only or you're not up to date with your mortgage payments.
Free Financial Health Check
Fill in our Financial Health Check questionnaire in your own time and we’ll share hints and tips to help you reach your goals. Or, if you’d prefer to speak to someone face-to-face, you can make an appointment with one of our Senior Personal Bankers.
Spending Tracker
If you’re feeling a bit stuck with money, this handy tool within our app can show you where there’s wiggle room. It sorts your spending into twelve categories – like bills, groceries and transport – then pulls out personal insights to help you budget. It can help you set spending targets too.
Budget Calculator
Want to get a clearer view of your money? Our Budget Calculator is designed to help you work out what you’ve got coming in (e.g. wages and benefits), what’s going out (e.g. bills and expenses) and how much you’ve got left over.
Get the NatWest app
Download our handy mobile app. With savvy features like payment reminders and budgeting tools, it’s the quick and easy way to manage your money and stay in control.
Video Banking calls may be recorded and service hours apply. Compatible device required. Our app can be used on compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries. Spending Tracker is available to customers aged 16+ who have a Personal or Premier account with us. Online Banking available to customers aged 11+ with a NatWest account.