A card reader gives you an extra level of security when using Online Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.
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What is a card reader and how do I use one?
Frequently asked questions
How do I order a new, replacement or additional card-reader?
How do I replace the battery in my card-reader?
What is the Online Banking card and card reader?
What do I do if my card-reader displays: 'BATTERY LOW' or 'NO POWER'?
Need help with your card-reader?
How do I obtain a replacement Online Banking card?
How do I order a new card to use in the card-reader?
Can I use someone else's card-reader, even one from another bank or building society?
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