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Support Centre

Banking from home

Explore topics for banking from home

Card reader

What is the Online Banking card and card reader?

What is a card-reader and how do I use one?

How do I order a new, replacement or additional card-reader?

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How to use the Mobile App

When will I need to approve my transactions using my mobile app?

How do I update my mobile app?

How do I get the mobile app?

What happens to my Banking app if I change my phone?

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How to use Online Banking

What are the different balances in Online Banking?

How do I register for Online Banking if I don't have a debit card?

What is my Online Banking Mailbox and how do I access it?

What type of mail will I receive in my Mailbox?

How do I check my account balance online?

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Login help

Why do I get a message that my customer number entered has been disabled?

I haven't received my Online Banking activation code, what can I do?

I've forgotten my Online Banking login details, what should I do?

What is my Online Banking customer number?

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Make payments

How can I check my recent payments?

How can I transfer money between my NatWest accounts?

How do I make a payment using Online Banking?

How do I make a payment or transfer using the mobile app?

What are the different payment limits?

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Three bank cards

How do I register for Online Banking if I don't have a debit card?

If you do not have a debit card, you can simply leave this field blank and carry on with your application.

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Handy guides for banking from home

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Help with registering on the app

Safe and easy banking with the NatWest app.

Getting started with the app Open in new window
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How to use the mobile app

Everything you need to know about banking in the app.

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Help with registering for Online Banking

If you're new to Online Banking, this guide can help you get started.

Register for Online Banking Open in new window
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Banking my way

Do you need additional support with banking because your circumstances have changed?

Learn about Banking My Way Open in new window
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