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How to close my Help to Buy: ISA

How to close my Help to Buy: ISA

When you are ready to buy your first home you must request to close your Help to Buy: ISA.

If you are registered for Online Banking, Mobile or Telephone Banking you can close your Help to Buy: ISA through the following options:-

Online Banking

  • Log into Online Banking
  • Start a chat with Cora by clicking on the "Need help" icon, then "chat now"
  • Type the following to start your account closure: "I want to close my Help to Buy ISA"

Mobile App

  • Log into your Mobile App
  • In your app tap on the "Help" button
  • Tap "Chat to Cora" to start a secure chat
  • Type the following to start your account closure: "I want to close my Help to Buy ISA"

Telephone Banking

Call us on 03457 888444 (overseas +44 3457 888444). Open 7 days a week 8am-8pm (Automated service 24/7). Please note that to close it over the phone, you need to have other products with us

If you are not registered for any of the above you can:

Visit your local NatWest branch along with your debit card, Pin and proof of ID. If you don't have a debit card relating to your savings account, please bring in an up to date form of identification. Please see the forms of ID we can accept(opens in a new window).

Write to us at:

ISA Transfer Team
Everyday Banking
PO Box 5612
Manchester
M61 0WN

When writing to us, please include:

  • Details of the account you wish to close (Account Number and Sort Code)
  • Details of where any funds should be transferred to (Account Number and Sort Code)

Please ensure that you sign and date the letter

We will then arrange to close your account and send you the Closing Documentation, which can take up to 10 working days.

Any withdrawals you make before closing your account will reduce the value of the bonus you can claim.

Special Closing Document

You will receive your special closing document via an encrypted email. Please make sure that your Email Address and Mobile number are up to date.

If you do not want to receive your special closing document via email and would rather to receive the document via post please inform a member of the NatWest team at point of closure request.

Please note, you will receive your email with in 5 working days or 10 working days by post.

These will be genuine emails sent by NatWest, so upon receiving these emails, please do not delete them as you’ll need these to access your Special Closure Document.

Please also be aware that these emails may end up in your junk folder so you may need to check there.

Encrypted Email: What should you expect

If you have never used Egress security before you will need to follow the below steps:

You will Receive 2 emails and a text message from NatWest:

  1. Email 1 tells you that you have been sent a secure email from the Help to Buy mailbox via Egress Switch for the first time.
  2. Email 2 provides you a link to follow in order to access your Special Closure Document – Please select the 'read this secure email' link
  3. Click on the green 'Register for free' button
  4. Complete the details on the egress Registration screen to sign up for an Egress account
  5. Once the form is submitted, you will be advised to check your chosen Inbox for an activation code issued by Egress. This code needs to be used to activate your account
  6. To activate your account please copy the activation code received via the email and enter it in the Activation code field
  7. After pasting your activation code re-enter your chosen Egress password to activate
  8. You will then be asked to enter the PIN provided by the NatWest. This is the 6 digit code that was sent to you via text message
  9. You will now be able to see the Help to Buy Email and Special Closure Document

If you have registered for an Egress account before please follow the steps below:

You will Receive 1 emails from NatWest:

  1. The Email provides you a link to follow in order to access your Special Closure Document – Please select the 'read this secure email' link
  2. This link takes you to the Egress home page where you must enter your login details selected previously
  3. If you can not access the account please complete the password re set process
  4. After logging in you will now be able to see the Help to Buy Email and Special Closure Document

Need Copy of your Special Closure Document

The document can be re sent to your email address, in order to receive this please:

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Please note that to close it over the phone, you need to have other products with us.

If you are not registered for telephone banking you can

Visit your local NatWest branch along with your debit card, Pin and proof of ID. If you don't have a debit card relating to your savings account, please bring in an up to date form of identification. Please see the forms of ID we can accept(opens in a new window).

Have not yet received my Special Closure Document

If you requested your Special Closure Document via post then please allow up to 10 working days for this to be received.

If you requested your Special Closure Document via email then please allow up to 48 hours to receive your Email and PIN code via text message.

If you are outside either of these time scales then please contact us using one of the below options. You will be able to have the document re sent via email or you can request to update your email and mobile number to which we will send the document and PIN code to the updated email.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Please note that to close it over the phone, you need to have other products with us.

If you are not registered for any of the above you can:

Visit your local NatWest branch along with your debit card, Pin and proof of ID. If you don't have a debit card relating to your savings account, please bring in an up to date form of identification. Please see the forms of ID we can accept(opens in a new window).