I've not received my mortgage offer?

If you've recently applied for a new mortgage and we have made an offer to you, your mortgage offer should be available to you when you log in to the DigiDocs portal(opens in a new window). We would also recommend that you log in to our Mortgage Application Tracker(opens in a new window) to ensure your mortgage is at offer stage.

If not, and it's to do with your existing mortgage or something else, please contact our Mortgage Team via online chat. Simply go on our Manage your mortgage page(opens in a new window), click the 'Help' option on the right hand side and a member of our team will be happy to help you.

Alternatively, you can call us.

Mortgage team

Phone number: 0345 302 0190

Overseas: +44 121 629 0322

Next Generation Text service: 18001 0345 302 0190

For more information on accessibility please visit our accessibility pages. (opens in a new window)

Open Monday to Friday 8am - 6pm, Saturday 9am - 4pm (excluding public holidays)

Your home may be repossessed if you do not keep up repayments on your mortgage