To apply for this account you must be 18+, a temporary UK resident and hold either an in date Biometric Residence Permit, Ukrainian international passport or Ukrainian national ID card (see below for details).
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Apply for your new bank account
Ukrainian refugee account opening
Welcome to the UK
On behalf of all of us at NatWest we would like to welcome you.
We know this is a difficult time for you and your loved ones, and we hope your family is safe.
Here at NatWest we want to help, and for us this means giving you access to free and simple UK banking and support both online and in our branches with our basic bank account designed around you.
Information Message
App available to customers aged 11+ with a compatible iOS and Android device and a UK or international mobile number in specific countries. Ukrainian mobile numbers not compatible.
Email address
Having an email address set up in your name is helpful. We’ll be able to keep you up-to-date and send you your statements when they’re ready to view online. You’ll also be able to set up email alerts on your account.
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Mobile number
Having a valid mobile number is helpful. You’ll be able to use the mobile app or get full access to Online Banking. You’ll also be able to set up text alerts or push notifications on your account.
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Step 1
Complete some checks before you apply. Then download the application form and print it off.
Step 2
Complete the application form. This can be done on behalf of the applicant, but you must complete one form per applicant.
Step 3
Bring the form into your nearest branch, along with a valid form of ID (Biometric Residence Permit, Ukrainian Passport or Ukrainian National ID card).
український переклад
Натисніть на кнопку нижче, щоб побачити цю веб-сторінку українською мовою.
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Русский перевод
Нажмите на кнопку ниже, чтобы увидеть эту веб-страницу на русском языке.
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UK charity support for refugees
As well as helping with your day to day banking, we want you and your family to get the support you need. Here are a few charities which may be able to help you through these difficult times.
Refugee Council
A UK charity to support refugees entering the country.
British Red Cross
A range of practical support, advice and services for all refugees.
Refugee Education UK
A range of resources to support your child's education in these difficult times.
The above links are to external, third party websites, and we are not responsible for their content.
Frequently asked questions
If you carry on applying, it means you're happy with what's in these documents, including the FSCS information sheet. Please take some time to review, print and/or save the important information.
Once you've applied...
We will confirm once your account is open and send your account details to you with information on accessing your account. There are a number of ways you can access your account, including Online Banking and our Mobile app. Below are some useful links to help get you started.
Get help with budgeting
Need to start budgeting your living expenses in the UK? Our budget calculator can help you work out all the living expenses you will need while in the UK, and how much money you have left for you and your family.
Managing your account
The below link can help you get the most out of your new account. It includes information on our online and mobile banking options, and has Ukrainian and Russian translations for your welcome email.
Account safety and security
We want to make sure you have all the information to protect yourself and your account against fraud. To help you, we have put together some information and support guides on types of fraud to look out for.