Car breakdown cover

You don't need a membership number – your access to the service is through your account number and sort code. When you call for assistance, the AA will know you have a Platinum or Black Account. You can also download the AA app. You will need your sort code and account number to do this.

You don't need to register, you're automatically covered if you have a NatWest Reward Platinum, Select Platinum, Reward Black or Black account.

For both Platinum and Black account customers you’re covered as a driver or passenger in any privately registered vehicle you travel in throughout the UK. 

Anyone driving or travelling in your vehicle is covered too.

Our Black account customers are also covered in Europe for trips that start and end in the UK (see your terms for a full list of qualifying countries).

You'll be asked a few questions to identify and verify yourself, for example your name, address, your account number and sort code. The AA will also need the vehicle details, the registration number, the fault with the vehicle and your location.

If you download the AA app, the AA can track your location to your phone.

The information you give the AA whilst logging your breakdown will be sufficient. An AA Patrol should not ask to see your bank account card.

You’ll have unlimited callouts, though repeat callouts for the same fault within 28 days won’t be covered. Once a patrol has attended, it is expected that you will get a permanent repair.

Regardless of your level of cover, where, in the AA's opinion, your service use is deemed excessive, they reserve the right to investigate your entitlement to the service.

If they reasonably suspect you are seeking to use the service in breach of these terms and conditions, you may be notified that any further assistance provided will be chargeable.

Your roadside assistance policy can help you when your vehicle has suffered a mechanical or electrical fault that prevents you from starting or continuing your journey.

It does not cover problems that are not emergencies (ie your radio doesn't work, or your heating only provides cold air). It also doesn't cover faults that have been caused by the driver or any other person, or those caused by a third party, including deliberate damage such as vandalism.

See your terms for a full list of exclusions.

Yes - this roadside cover is only available for private and domestic use. You can't use this service if you are using your vehicle for commercial purposes.

This includes carrying items/people for money, delivery or collection of goods, transporting people, or carrying equipment, tools or materials for commercial purposes (or any combination of private, domestic and commercial use).