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What's included in my NatWest mobile phone insurance?
You could protect your smartphone against damage, loss, breakdown or theft if you're a Silver, Platinum or Black account customer. We understand your smartphone is a big part of your life, that's why NatWest mobile phone insurance will:
- Cover repairs or replacement parts for damage or if something goes wrong (once your manufacturer’s warranty has expired)
- Provide you with a replacement phone if yours is lost or stolen, so you’re not out of pocket.
You'll get worldwide mobile phone insurance
NatWest mobile phone insurance is available to those who have our Silver, Platinum or Black bank accounts.
Repair or replace your phone when you're back in the UK.
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Cover when your mobile phone has been stolen
Our policies include cover for worldwide theft. There's an excess, but once that's paid we'll be able to provide a replacement, refurbished handset.
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When you’ve lost your mobile phone
The good news is that if you lose your phone, you may be covered by your NatWest mobile phone insurance policy. To start the process, you’ll need to report the lost phone to your network provider.
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If your phone is accidentally damaged
Cracked screens. Broken charge ports. Accidents happen. With mobile phone insurance from NatWest your mobile will be covered for accidental damage. We'll arrange a repair or replacement asap, so long as you're in the UK.
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Mobile phone insurance terms
We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these.
Reward Silver and Select Silver account
Worldwide cover for the phone you use on a daily basis.
- One approved claim in any 12-month period.
- Cover for repairs or replacements following loss, accidental damage or theft.
- £50 to £100 excess, depending on service type.
- £100 excess if you send your phone for repair by mail.
T&Cs apply, please see terms for full details.
Are you an existing customer? See the full list of your account benefits:
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To apply for a Reward Silver you must be an existing NatWest current account customer. £10 monthly fee. Select Silver can't be applied for.
Reward Platinum and Select Platinum account
Worldwide cover for the phone you use on a daily basis.
- Two approved claims in any 12-month period.
- Cover for repairs or replacements following loss, accidental damage or theft.
- £50 to £100 excess, depending on service type.
T&Cs apply, please see terms for full details.
Are you an existing customer? To see the full list of your account benefits:
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To apply for a Reward Platinum you must be an existing NatWest current account customer. £22 monthly fee. Select Platinum can't be applied for.
Reward Black and Black account
Worldwide family cover for the phones you use on a daily basis.
- Four approved claims in any 12-month period.
- Covers you, your partner and/or your children under 18 years old who live at home with you (under 23 years old if they are still in full time education and living at home with you outside term time).
- Cover for repairs or replacements following loss, accidental damage or theft.
- £50 to £100 excess, depending on service type.
T&Cs apply, please see terms for full details.
Are you an existing Premier customer? Manage your benefits.
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To apply for a Reward Black you must be an existing NatWest current account customer and meet one of the following criteria: have a minimum £100k sole income or £120k joint income paid into your NatWest account, or £500k minimum mortgage borrowing with us, or minimum £100k savings or investments held with us. £36 monthly fee. Black account can't be applied for.