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Fraud guide

Email fraud

Top tips to stay safe

Fraudsters can email you pretending to be a trusted organisation, such as a bank or HMRC. Follow these tips to stay safe.

  1. Ignore unexpected generic emails: we'll always include some of your personal details in our emails, like part of your name and postcode. If you get a suspicious email, send it to us at  phishing@natwest.com.
  2. Be cautious of unknown senders: avoid clicking on links, QR codes and attachments from unknown sources. Visit the organisation’s official website to check the information.
  3. Protect your personal information: don’t share your bank account details or passwords. If you did, call us using the number on the back of your card.
  4. Stay informed: stay up to date on the latest scams by visiting My Security Profile in the help section of your mobile app.

How to spot email fraud

Scammers use different tactics to trick you into believing they are genuine. Here are the most common ones.

  • Urgent requests: fraudsters will rush you into making quick decisions. They might say that they’ve noticed a problem or suspicious activity on your account.
  • Threats: scammers can threaten you with fines or even criminal charges if you don’t take action.
  • Offers: criminals can trick you by offering refunds, free gifts, or coupons. If it seems too good to be true, it’s likely fraud.
  • Email addresses: scammers can make emails look very convincing by using similar email addresses to organisations they are pretending to be. Always check the email address matches the emails you’ve received before.

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