Identity theft

Identity theft is when a criminal steals your information and uses it to commit fraud. This could be opening bank accounts, or getting credit cards, loans, or benefits in your name. Follow our top tips to stay safe.

1. Protect your personal information: never share important info like your bank account details or passwords. Be wary of unexpected requests asking for these.
2. Use strong passwords: create unique passwords for your accounts and change them often. A mix of letters, numbers and special characters make passwords harder to guess.
3. Stay on top of your accounts: regularly check your bank statements and credit reports for any strange transactions or accounts. 
4. Keep your documents safe: shred any paperwork that has personal information before binning. Remember to update your address if you move.
5. Set up biometrics: visit My Security Profile in the help section of our Mobile App to add an extra level of security to your account.
6. Check your credit score: large, unexplained changes in your score could be an indication of fraud. Keeping an eye on your score is a great way to keep on top of your financial health.