On this page
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How it works
- 01
Notification or text message
You’ll receive a notification or text message from us saying that we need to speak with you.
- 02
Log in
Log in to the mobile app to make a secure call.
- 03
Confirm your identity
You’ll be asked to confirm your identity using your usual method, such as biometric approval or passcode, so we know we’re talking to the right person.
- 04
Start secure call
Check you’ve got a stable internet connection before you start the call.
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My Security Profile
Enhance your security levels.
My Security Profile is a handy tool in your mobile app. It has personalised actions for you, that are quick and simple to take.