Overlay
Life Moments

Caring for someone vulnerable

Are you caring for someone that needs additional help?

Research from Carers UK in 2022 suggested the amount of unpaid carers was as high as 10.6 million (Carers UK, Carers Week 2022 research report). If you’re caring for someone, we want to make navigating their finances as simple as possible for you.

Third party access

Use the information below to help you understand which type of access is right for you and those you care for.

An elderly man talking to another man.

Power of Attorney

A Power of Attorney (POA) gives legal power to one or more persons to help make decisions on behalf of a person who is no longer capable of making decisions for themself, or does not want to make decisions for themself.

Information Message

test

Third Party Mandate

If a NatWest customer is mentally capable, a third-party mandate can be put in place to allow another person to access their bank accounts and take care of everyday banking activities.

Information Message

A man in the back seat of a car happily looking down at his phone.

Court of Protection

If there is no Power of Attorney in place and you need to manage an incapable adult’s wider financial affairs, an application can be made to the Court of Protection (COP) for you, or someone else to be appointed as ‘Deputy’.

Information Message

test

Appointeeship

An Appointeeship is an arrangement where you can apply for the right to manage an individual’s benefits due to them being incapable of doing so themselves. 

Information Message

A man staring out of a window whilst on a phone call.

Missing Persons Order

You can apply to manage the finances or property of someone who is missing, is in prison abroad and cannot communicate, or has been taken hostage or kidnapped.

Information Message

Acceptable forms of identification

Appointeeship

Use the sections below to find out what appointeeship is and how you can open an account with us as an appointee.

Missing Persons Orders

Use the sections below to find out more about what a Missing Persons Order is and how you can register a Missing Persons Order with us.

A coin behind a fence.

Protecting against financial abuse

Financial abuse (also referred to as economic abuse) can take a variety of different forms. It might be financial control, exploitation or sabotage. It can happen in a range of different relationships, for instance, with partners, family members, or carers. Financial abuse could happen to anyone. If you think you have been affected by financial abuse, we can offer support.

Frequently asked questions

Other ways we can help

Information Message

Online Banking available to customers aged 11+ with a NatWest account. App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Banking My Way

A free service that allows you to record information about the support or adjustments you need to make banking easier. 

Available to customers aged 16 or over in the mobile app or online Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone. 

Information Message

Help banking from home

Find out how we can help you with online and mobile banking, with helpful videos and step-by-step guides to get you started.

Information Message

Have you got your affairs in order?

From your finances and funeral, to legal arrangements like wills and power of attorney, take a look at what to consider when planning for the future. 

Information Message