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Support Centre

Payments

Explore payments topics

General payments topics

Charges for using your credit card abroad

How can I make a payment to my credit card?

Can I amend a scheduled Online Banking payment to my credit card?

Can I make a Balance Transfer from any credit card?

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Direct debits and standing orders

How do I cancel a standing order?

My Direct Debit for my Credit Card/Loan/Mortgage has been returned unpaid

When will the first payment be taken once the direct debit has been created via the mobile app for my credit card?

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Why does my credit card not show in the mobile app or Online Banking?

There are a couple of possible reasons for this:

Changed card type

When you change your credit card type there may be a slight delay before you are able to view the new card in the mobile app or Online Banking, however the old card will be removed.

This is part of the set up process and you will be able to view your credit card details going forward.

Unused card

If you have a credit card you no longer use, this will be removed from the mobile app and Online Banking.

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Handy payments guides

Making payments

You can change your payment limits via the NatWest mobile app and Online Banking if you have registered for biometric approval. You can also change them using Online Banking with a card reader.

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Cheques

You can now pay in cheques with the app. Our app uses your device's camera to capture images of the cheque and collects the details to pay the money into your account.

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Standing orders

Anyone with a bank account can set up a standing order. 

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Direct debits

A direct debit is an agreement between you and company you're paying for payments like bills. It means they can automatically request variable amounts from your account on a set date, so you never have to worry about missed payments. 

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