Why does my credit card not show in the mobile app or Online Banking?

There are a couple of possible reasons for this

 

Changed card type

 

When you change your credit card type there may be a slight delay before you are able to view the new card in the mobile app or Online Banking, however the old card will be removed.

This is part of the set up process and you will be able to view your credit card details going forward.

 

Unused card

 

If you have a credit card you no longer use, this will be removed from the mobile app and Online Banking.

 

Both options above don't apply to me

 

If your credit card is not showing online, we can help add it to Online Banking. Please tell Cora 'credit card account not showing', and we will be able to complete your request.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.