How do I cancel a standing order?

Cancelling a standing order using your mobile banking app

 

1. Login to your Mobile Banking app
2. Tap ‘Payments’ on the bottom of the home screen
3. Make sure the account displayed is set to the account where the Standing order is paid from. You can swipe to change accounts or tap 'Change account'.
4. Tap ‘Regular payments’
5. Tap ‘Standing orders’
6. Tap on the standing order you wish to cancel
7. Tap ‘Cancel Standing order.’

Please note: To cancel your standing order from within the mobile banking app you need to give us at least two working days' notice.

 

Cancelling a standing order online

 

1. Log in to Online Banking at www.onlinebanking.natwest.com (opens in a new window)
2. Click the 'Payments & transfers' link.
3. Under Standing orders click 'Manage standing orders'.
4. You will now see all the standing orders you currently have set up.
5. Select a standing order and click 'Cancel standing order', then check the details and 'Cancel standing order' to cancel it.
6. You will then see a notification confirming cancellation of the standing order.

You can cancel a standing order online up to 6:00pm on the previous working day before it is due. However, if you do not want the next payment to leave the account, you will need to complete an online form to request this.