What type of mail will I receive in my Mailbox?

You can access your Mailbox through Online Banking or the Mobile App. Over time, we’re increasing the variety of mail available in your Mailbox. The types of letters currently available include letters about any overdraft agreements, notifications of unpaid items, ISA declarations, annual statement of fees and letters confirming details about any new accounts you’ve opened.

You’ll automatically receive a copy of any eligible mail to your Mailbox as well as by post. However if you don't need the paper copy, you can choose to go paperless by updating your preferences using the 'Paperless settings' option in the main menu within Online Banking.

If you go paperless, we'll send you an alert to let you know when you have a new item of mail in your Mailbox. You can choose to receive an email alert, a text alert or both by clicking on the 'Alerts' option in the main menu within Online Banking, then selecting the 'Account Alerts' tab and then selecting your preference from the drop down in New mail in your Mailbox.

If you switch to paperless mail, we may still occasionally send you selected important letters by post.

Delete messages

You can choose to "archive" messages which will then be stored in the archive section of Mailbox.

All documents will be saved in your Mailbox for up to 2 years.

Download items from the Mailbox

If you select the relevant mail item you wish to view and then select the 'Open document' button, it will download automatically to your device. You can then access it by following your usual steps when accessing downloaded items on your device.