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What is Add Money?

What is Add Money?

You can easily add money to your account from accounts you hold with other banks without entering account details.

‘Add money’ uses UK Open Banking through NatWest Payit™ to complete your requests.

Which accounts can I Add Money to?

Which accounts can I Add Money to

Add Money is available on all current accounts and selected savings accounts for customers aged 16 or older. To see if Add Money is available on your account, tap ‘Payments’ and look for the ‘Add Money’ tile.

Fixed Term Savings Accounts will only display ‘Add money’ during the window when you can make a deposit to this account.

How do I use this feature?

How do I use this feature

Login to the mobile app, tap 'Payments' at the bottom of your screen, and then select 'Add money'

  1. If multiple accounts, swipe across to choose the account you want to receive the money into
  2. Decide how much you want to add
  3. Then we'll take you to your other bank to confirm the request

This feature is for Mobile app users who are over 16 years old. You must have access to your Sending Bank's Mobile app or Online Banking to use 'Add money'

How do I use this feature if I have a Fixed Term Savings Account?

When can I Add Money to my Fixed Term Savings Account?

Which banking providers is Add Money available for?

Which banking providers is Add Money available for

Add Money uses NatWest Payit™ to process payments from your other bank account to seamlessly add funds to your account with us. It is currently supported by the following banks:

  • Allied Irish Bank
  • Bank of Scotland
  • Barclays
  • Chase
  • Danske Bank
  • First Direct
  • Halifax
  • HSBC
  • Lloyds
  • Monzo
  • Nationwide
  • NatWest*
  • RBS*
  • Revolut
  • Santander
  • Starling
  • TSB
  • Ulster Bank*
  • Wise

Most major UK banks and selected Business banks are included, but if your bank is not listed, please check back as the list of supported banks for NatWest Payit™ is continuously updated.

* NB if you hold an account with one of the NatWest Group brands, that brand will not show in the list of available banks.

Why am I not being re-directed back to the NatWest app after approving an Add Money request in my other bank's app?

Why am I not being re-directed back to the BRAND app after approving an Add Money request in my other banks app

We recommend using Safari for iOS/iPad and Chrome for Android to ensure a seamless Add Money experience.

Certain browsers may not automatically redirect you back to our mobile app, resulting in the payment appearing incomplete. If this occurs, please log out and back into our app to verify if the payment was received.

You can enable push notifications for Money in and out of our app to receive real-time updates on your Add Money transactions. To do this, go to 'Settings', 'Notification settings', 'General notifications', and turn on the 'Money in and out' toggle.

How do I change my default web browser on my device?

How do I change my default web browser on my device

To change your default browser, follow these steps:

For iOS/iPad:

  • Tap 'Settings' on your device.
  • Scroll down and tap 'Apps'.
  • Scroll down to ‘Safari’.
  • Tap 'Default Browser App'.
  • Select Safari as your default browser.

For Android:

  • Open 'Settings'.
  • Tap 'Apps'.
  • Under the title 'General', tap 'Default apps' or 'Choose default apps'.
  • Tap 'Browser app'.
  • Select Chrome as your default browser.

If you continue to experience issues making an Add Money request on your Android device, and are not automatically redirected back to our app, consider updating the settings outlined below before making any further requests:

  • Go to 'Settings' on your mobile device.
  • Select 'Apps', then 'Samsung Internet', followed by 'Samsung Internet Settings'.
  • Select ‘Useful features’ and ensure that ‘Open app links in browser’ is turned off.

Once this adjustment is made, try another payment request, and it should redirect you to your mobile banking app.

I can't confirm my request from my other bank.

I cant confirm my request from my other bank

Approve 'Add money' requests using the sending bank's Mobile app or Online banking.

You may not be able to confirm this request if you have insufficient funds or your request exceeds the Open Banking payment limits.

If you are still unable to confirm the payment contact the Sending Bank.

Why has my Add Money request not arrived?

Why has my Add Money request not arrived

Add Money payments may be held by your other bank for additional checks, which can take up to 24 hours. Check your other bank's app or contact them through your usual channels.

You can verify if the funds have been received by reviewing 'My Transaction' in the Mobile app.

Additionally, you can enable push notifications for Money in and out of our app to get notified when your Add Money payment has been received. To do this, go to 'Settings', 'Notification settings', 'General notifications', and turn on the 'Money in and out' toggle.