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Support Centre

View or change your details

Explore topics for view or change your details

Add someone to your bank account

I've just been made Power of Attorney, how can I register this with you?

How do I add another person to my current account?

How can I add a third party to an account?

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Find account details

Where can I find my account number and sort code?

Where can I find my IBAN and BIC details?

What is a Building Society Roll Number?

How do I get a certificate of Interest for my account?

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Notifications

Why have I received a mobile telephone number change email?

What is Open Banking?

How can I turn on / off receiving notifications?

Why are my text alerts not being sent to me?

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Update details

How do I update my mobile number?

How do I change my address?

How do I change my name with the bank?

What should I do if I change my mobile phone number?

How do I update my email address?

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View statements

How do I access my bank statements online?

How do I order a statement for a closed account?

How can I get a copy of my statement?

How do I download a PDF statement or other mail?

Do you have a list of statement abbreviations?

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Where can I find my account number and sort code?

You can find your 8 digit account number and 6 digit sort code by logging in to Online Banking or on your mobile app.

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Handy guides for view or change your details

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How to update your address

When you move house, you'll need to change the address that we hold for you.

Learn how to change your address Open in new window
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Viewing and searching transactions

It’s now easier than ever to see where you’ve been spending your money – especially if you do this digitally.

Learn how to view and search transactions Open in new window
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Understanding your statement

This guide can help you bust the jargon on your statement.

Learn how to understand your statement Open in new window
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Setting up text alerts

Text alerts help to give you more control over your money.

Learn how to set up text alerts Open in new window
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