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Support Centre

Help with your card

Explore topics for help with your card

Card delivery

How do I apply for a debit card?

I have not received a debit card, what should I do?

My card is due to expire, what happens next?

When will my debit card arrive?

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Card functionality

How do I report a lost, stolen or damaged debit card and order a replacement?

I am going abroad and don't want my card to be blocked, what should I do?

What should I do if my card is not working?

What is a contactless card?

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Fraud

I have a message from the fraud team, what do I do?

Reporting Fraud

I don't recognise a direct debit, what can I do?

How do I report a phishing email or scam email?

I have received a suspicious email, what do I do?

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Transactions

Why has my debit card been declined?

What identification (ID) do I need to carry out a transaction in a branch?

I don't recognise a transaction, what can I do?

How do I dispute a credit card transaction?

How do I open my mobile app to approve my transaction ?

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PIN

How do I change the PIN for my debit card?

How do I change the PIN for my Online Banking card?

I've forgotten my credit card PIN, what should I do?

What do I do if I've blocked my credit card PIN?

What do I do if I've blocked my debit card PIN at a cash machine?

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Going abroad

How do I let you know I am going abroad using the NatWest mobile app?

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Refunds

How long will the refund on my debit card take?

How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?

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Three bank cards

Why has my debit card been declined?

There could be a number of reasons why you have had a transaction with your debit card declined. For example the card you used might have already expired.

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Handy guides for help with your card

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Help with a scam or fraud

Find out more about how we are protecting you by visiting our security measures.

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Using your card abroad

Everything you need to know about using your card abroad

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How do credit cards work?

If you're new to Online Banking, this guide can help you get started.

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Banking my way

Do you need additional support with banking because your circumstances have changed?

Learn about Banking My Way Open in new window
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