When does my fixed term savings account mature and which account will you deposit the funds into?
About 2 weeks before your Fixed Term Savings Account is due to mature, we'll send you a letter with all the information about what happens next, whether you decide to reinvest in another Fixed Term Savings Account or opt out.
At the maturity date we’ll automatically reinvest your deposit and any outstanding interest (unless you have chosen to have it paid into a nominated account) into a new Fixed Term Savings Account .
You can still make changes after your account matures, such as topping up your savings. You can do this online, in your mobile app, over the phone, or in any branch. You have up to the "last date to make payments and withdrawals" detailed in the "How do I manage my account" section of the information sheet we send you.
We'll send you a new certificate of deposit via your secure inbox in your mobile app or Digital Banking, or by post within 14 days of the new term start date.
Your account number and sort code will stay the same.
If you don't want to reinvest, it's easy to opt-out. Just complete the Opt-Out form in your maturity pack and send it back to us at least 5 days before your maturity date of the Fixed Term Savings Account.
You can also let us know you want to opt out of reinvesting at any point in the six months before your account matures by visiting us in branch or calling 03457 888 444. Or if you are calling from abroad +44 (0) 3457 888 444, we also have our Relay number 18001 03457 888 444.
Once you have opted out, we'll convert your Fixed Term Savings Account on the day after it matures into a Primary Savings Account we’ll pay any outstanding interest either into your new Primary Savings Account or the account you previously nominated to receive interest.
