Concerned that financial difficulty will impact your PPI complaint?

We deal with all complaints in the same way, regardless of your financial situation. Any compensation we have offered in relation to your complaint may be affected. For example, if you have any debts outstanding on the account or are/have been subject to an Individual Voluntary Arrangement (IVA), Protected Trust Deed, Bankruptcy or Sequestration, the refund is likely to be offset against the debt and/or paid to your insolvency practitioner. Please let us and your insolvency practitioner know when making a complaint.

Please be assured that neither your relationship with the bank or your credit score will be affected by complaining about PPI.